132-S-715.1 Real Exam Questions

A customer wants to include remote-access integration of application sharing, whiteboarding, chat, and IP audio/video capabilities. Which third-party software would be part of your implementation plan with IC Web Management?

You have installed the Event Collector Server on Interaction Center (IC) 7.0 to collect the data for Operational Analyst (OA). Which server must be in each domain you assign the Event Collector to monitor?

A customer wants to deploy Interaction Center (IC) 7.0 Web, Email, and Voice Channels. How many EDU Servers should be created for optimal performance in a single-site production environment taking into account a redundant failover system?

You are designing an Interaction Center (IC) voice channel solution. Your client has their customer's data in an Oracle backend database where it can be accessed by an IVR. Callers will be asked to enter their account numbers and PINs through the IVR for authentication and the IVR will then pass the account numbers to the IC EDU through a workflow. For reporting purposes the customer wants the caller's account number to be retired in IC along with the EDU data. Which table in IC is used for storing the caller's account number?

Click the exhibit button. The exhibit shows a simple incoming call workflow. On an incoming call you check for a valid ANI. If you have a valid ANI, you format it to 10 digits, write it into the EDU, and transfer the call. If you do not have a valid ANI, you format the default ANI to 10 digits, write it into the EDU, and transfer the call. Which modification will improve the efficiency of this flow?