Palo_Alto_Networks
XDR-ANALYST · Question #77
When reaching out to TAC for additional technical support related to a Security Event; what are two critical pieces of information you need to collect from the Agent? (Choose Two)
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Troubleshooting and Technical Support
Question
When reaching out to TAC for additional technical support related to a Security Event; what are two critical pieces of information you need to collect from the Agent? (Choose Two)
Options
- AThe agent technical support file.
- BThe prevention archive from the alert.
- CThe distribution id of the agent.
- DA list of all the current exceptions applied to the agent.
- EThe unique agent id.
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Topics
#TAC support#agent diagnostics#prevention archive#troubleshooting