An administrator needs to view Windows 7 Virtual Desktops from the vSphere Console while a user has a PCoIP session to the Virtual Desktop. When the administrator opens a vSphere Console to a…

An administrator needs to view Windows 7 Virtual Desktops from the vSphere Console while a user has a PCoIP session to the Virtual Desktop. When the administrator opens a vSphere Console to a Virtual Desktop, the Console screen is black. The administrator enables the Session Variable Enable access to a PCoIP session from a vSphere console. However, a black screen still appears when the administrator opens in the vSphere Console to the Virtual Desktops. What is preventing the Virtual Desktop from showing in the vSphere Console?