CIW
TT0-201 · Question #147
Which of the following describes the ability to seamlessly combine e-mail, voice, real-time applications and Web chat features for a call center representative to use?
The correct answer is A. Multi-channel blending. See the full explanation below for the reasoning.
Question
Which of the following describes the ability to seamlessly combine e-mail, voice, real-time applications and Web chat features for a call center representative to use?
Options
- AMulti-channel blending
- BOn-screen phone control
- CAutomatic call routing (ACR)
- DState control
How the community answered
(36 responses)- A75% (27)
- B3% (1)
- C14% (5)
- D8% (3)
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