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TT0-201 · Question #147
TT0-201 Question #147: Real Exam Question with Answer & Explanation
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Question
Which of the following describes the ability to seamlessly combine e-mail, voice, real-time applications and Web chat features for a call center representative to use?
Options
- AMulti-channel blending
- BOn-screen phone control
- CAutomatic call routing (ACR)
- DState control
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