SY0-701 · Question #924
Which of the following agreements defines response time, escalation points, and performance metrics?
The correct answer is D. SLA. An SLA spells out exactly how fast a provider must respond and resolve issues, what thresholds and KPIs will be measured (uptime, throughput, MTTR), and when/whom to escalate to if those targets aren’t met, making it the formal document for response times, escalation paths, and…
Question
Which of the following agreements defines response time, escalation points, and performance metrics?
Options
- ABPA
- BMOA
- CNDA
- DSLA
How the community answered
(45 responses)- A4% (2)
- B2% (1)
- D93% (42)
Explanation
An SLA spells out exactly how fast a provider must respond and resolve issues, what thresholds and KPIs will be measured (uptime, throughput, MTTR), and when/whom to escalate to if those targets aren’t met, making it the formal document for response times, escalation paths, and performance metrics.
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