SY0-701 · Question #924
SY0-701 Question #924: Real Exam Question with Answer & Explanation
The correct answer is D: SLA. An SLA spells out exactly how fast a provider must respond and resolve issues, what thresholds and KPIs will be measured (uptime, throughput, MTTR), and when/whom to escalate to if those targets aren’t met, making it the formal document for response times, escalation paths, and p
Question
Which of the following agreements defines response time, escalation points, and performance metrics?
Options
- ABPA
- BMOA
- CNDA
- DSLA
Explanation
An SLA spells out exactly how fast a provider must respond and resolve issues, what thresholds and KPIs will be measured (uptime, throughput, MTTR), and when/whom to escalate to if those targets aren’t met, making it the formal document for response times, escalation paths, and performance metrics.
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