SY0-701 · Question #74
SY0-701 Question #74: Real Exam Question with Answer & Explanation
The correct answer is D: SLA. A service level agreement (SLA) is a document that defines the level of service expected by a customer from a service provider, indicating the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-upon levels not be achieved. An SLA c
Question
A client demands at least 99.99% uptime from a service provider's hosted security services. Which of the following documents includes the information the service provider should return to the client?
Options
- AMOA
- BSOW
- CMOU
- DSLA
Explanation
A service level agreement (SLA) is a document that defines the level of service expected by a customer from a service provider, indicating the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-upon levels not be achieved. An SLA can specify the minimum uptime or availability of a service, such as 99.99%, and the consequences for failing to meet that standard. A memorandum of agreement (MOA), a statement of work (SOW), and a memorandum of understanding (MOU) are other types of documents that can be used to establish a relationship between parties, but they do not typically include the details of service levels and performance metrics that an SLA does.
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