CompTIA
SY0-701 · Question #725
Which of the following agreements defines response time, escalation, and performance metrics?
The correct answer is D. SLA. An SLA or Service Level Agreement is a formal contract that defines performance standards, including response times, escalation procedures, uptime guarantees, and other service-related
Submitted by tunde_lagos· Mar 6, 2026Security program management and oversight
Question
Which of the following agreements defines response time, escalation, and performance metrics?
Options
- ABPA
- BMOA
- CNDA
- DSLA
How the community answered
(56 responses)- A2% (1)
- B4% (2)
- C4% (2)
- D91% (51)
Explanation
An SLA or Service Level Agreement is a formal contract that defines performance standards, including response times, escalation procedures, uptime guarantees, and other service-related
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