A help desk technician receives a phone call from an individual claiming to be an employee of the organization and requesting assistance to access a locked account. The help desk technician asks the…

Phishing typically involves sending fraudulent communications, often emails or messages, to trick recipients into revealing sensitive information or performing malicious actions.

Shoulder surfing is a visual attack where an attacker secretly observes a victim entering sensitive information, like a password, by looking over their shoulder.

Impersonation is a social engineering technique where an attacker assumes the identity of a legitimate user or authorized individual to gain unauthorized access to systems or information. In this scenario, the caller is pretending to be an employee to trick the help desk into unlocking an account, which is a direct act of impersonation.

Dumpster diving involves searching through discarded materials or trash to find sensitive information that can be used for an attack.