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Palo_Alto_Networks

SSE-ENGINEER · Question #26

Which two Prisma Access tools help troubleshoot connectivity issues for mobile users? (Select two)

The correct answer is A. Real-Time Monitoring and Alerting B. Prisma Access Activity Insights. Real-Time Monitoring and Alerting (A) provides live visibility into tunnel health, user connections, and traffic flows, making it essential for diagnosing active connectivity problems as they occur. Prisma Access Activity Insights (B) offers historical telemetry and per-user…

Troubleshooting Prisma Access

Question

Which two Prisma Access tools help troubleshoot connectivity issues for mobile users? (Select two)

Options

  • AReal-Time Monitoring and Alerting
  • BPrisma Access Activity Insights
  • CSecure Web Gateway
  • DSaaS Security

How the community answered

(28 responses)
  • A
    86% (24)
  • C
    7% (2)
  • D
    7% (2)

Explanation

Real-Time Monitoring and Alerting (A) provides live visibility into tunnel health, user connections, and traffic flows, making it essential for diagnosing active connectivity problems as they occur. Prisma Access Activity Insights (B) offers historical telemetry and per-user analytics, letting you drill into a specific mobile user's session history, latency, and authentication events to pinpoint where connectivity broke down.

Secure Web Gateway (C) is a security enforcement feature that filters web traffic - it's not a diagnostic or troubleshooting tool. SaaS Security (D) focuses on discovering and controlling SaaS application usage (CASB functionality), which has nothing to do with diagnosing mobile user connectivity.

Memory tip: Think "RAM-AI" - Real-time for live issues, Activity Insights for historical issues. Between the two, you cover both "it's broken right now" and "why did it fail earlier?" scenarios for mobile users.

Topics

#mobile user troubleshooting#real-time monitoring#Activity Insights#connectivity tools

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