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(ISC)2

SSCP · Question #257

Which of the following BEST explains why computerized information systems frequently fail to meet the needs of users?

The correct answer is C. Inadequate user participation in defining the system's requirements.. Inadequate user participation in defining the system's requirements. Most projects fail to meet the needs of the users because there was inadequate input in the initial steps of the project from the user community and what their needs really are. The other answers, while potentia

Submitted by kavita_s· Apr 18, 2026Systems and Application Security

Question

Which of the following BEST explains why computerized information systems frequently fail to meet the needs of users?

Options

  • AInadequate quality assurance (QA) tools.
  • BConstantly changing user needs.
  • CInadequate user participation in defining the system's requirements.
  • DInadequate project management.

How the community answered

(21 responses)
  • A
    5% (1)
  • B
    5% (1)
  • C
    90% (19)

Explanation

Inadequate user participation in defining the system's requirements. Most projects fail to meet the needs of the users because there was inadequate input in the initial steps of the project from the user community and what their needs really are. The other answers, while potentially valid, are incorrect because they do not represent the most common problem assosciated with information systems failing to meet the needs of users. Only users can define what their needs are and, therefore, what the system should accomplish. Lack of adequate user involvement, especially in the systems requirements phase, will usually result in a system that doesn't fully or adequately address the needs of the user.

Topics

#SDLC#Requirements Gathering#User Participation#System Design

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