SPLK-5002 · Question #54
The SOC manager has a desire to measure mean time to acknowledge findings (notable events) in order to meet a desired service level objective. Which two fields can be used to measure this metric?
The correct answer is B. Status, Owner. Mean Time to Acknowledge (MTTA) can be measured using the Status and Owner fields. Status indicates when a notable event moves from a new or unacknowledged state, and Owner identifies which analyst acknowledged the event, allowing calculation of the time taken to
Question
The SOC manager has a desire to measure mean time to acknowledge findings (notable events) in order to meet a desired service level objective. Which two fields can be used to measure this metric?
Options
- ASeverity, Owner
- BStatus, Owner
- CUser, Status
- DUrgency, Status
How the community answered
(22 responses)- A9% (2)
- B82% (18)
- C5% (1)
- D5% (1)
Explanation
Mean Time to Acknowledge (MTTA) can be measured using the Status and Owner fields. Status indicates when a notable event moves from a new or unacknowledged state, and Owner identifies which analyst acknowledged the event, allowing calculation of the time taken to
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