Which of the following are characteristics of ITSI service dependencies? (select all that apply)

Question

Options

• AIf a primary service has a dependent service KPI and the KPI's importance level is changed, the
• BIt is best practice to use the dependent service's built-in 'ServiceHealthScore' KPI to reflect
• CSetting the dependent service KPI importance level will be treated as any other KPI in the
• DImpactful dependent services should only be configured to one primary service to avoid false

• A
  8% (3)
• B
  76% (28)
• D
  16% (6)

Explanation

In the context of Splunk IT Service Intelligence (ITSI), service dependencies allow for the modeling of relationships between services, where the health of one service (dependent) can affect the health of another (primary). impact to the primary service: Utilizing the 'ServiceHealthScore' KPI of a dependent service as part of the primary service's health calculation is a recommended practice. This approach ensures that changes in the health of the dependent service directly influence the primary service's overall health score, providing a more holistic view of service health within the IT primary service's health score: When a dependent service's KPI is incorporated into a primary service, the importance level assigned to this KPI is factored into the primary service's overall health score calculation just like any other KPI. This means that the impact of the dependent service on the primary service can be weighted according to the business significance of the relationship between the services.

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