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SOA-C02 · Question #649

A SysOps administrator has submitted an AWS Support case. The SysOps administrator needs to receive immediate and automatic notifications in a Slack channel when the case is updated. The SysOps…

The correct answer is B. Add the AWS Support App by authorizing the Slack workspace. Add the channel ID and the. The AWS Support App for Slack allows you to integrate your AWS Support cases with Slack so that you receive immediate notifications and can interact with cases (e.g., add comments) directly from Slack. In this integration, you authorize the Slack workspace to work with your AWS…

Submitted by sofia.br· Mar 30, 2026Monitoring, Logging, and Remediation

Question

A SysOps administrator has submitted an AWS Support case. The SysOps administrator needs to receive immediate and automatic notifications in a Slack channel when the case is updated. The SysOps administrator also must be able to use Slack to add comments to the case. Which solution will meet these requirements?

Options

  • AAdd the AWS Support App by authorizing the AWS account in Slack. Add the group ID and the
  • BAdd the AWS Support App by authorizing the Slack workspace. Add the channel ID and the
  • CCreate an Amazon Simple Notification Service (Amazon SNS) topic. Subscribe the HTTPS URL
  • DCreate an Amazon Simple Notification Service (Amazon SNS) topic. Subscribe the HTTPS URL

How the community answered

(24 responses)
  • A
    4% (1)
  • B
    83% (20)
  • C
    4% (1)
  • D
    8% (2)

Explanation

The AWS Support App for Slack allows you to integrate your AWS Support cases with Slack so that you receive immediate notifications and can interact with cases (e.g., add comments) directly from Slack. In this integration, you authorize the Slack workspace to work with your AWS account, and then you configure the app by specifying the Slack channel and the relevant case types in the AWS account. This meets the requirement with minimal operational overhead.

Topics

#AWS Support App#Slack integration#notifications#case management

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