A new administrator is working on a trouble ticket. After meeting with the affected users and the stakeholders, the administrator is able to establish a probable cause. Which of the following troubles

The correct answer is A. Test the working theory.. After establishing a probable cause, the next troubleshooting step is to test the working theory to confirm whether it correctly identifies the issue before proceeding to further actions.

Troubleshooting

Question

A new administrator is working on a trouble ticket. After meeting with the affected users and the stakeholders, the administrator is able to establish a probable cause. Which of the following troubleshooting steps should the administrator perform next?

Options

ATest the working theory.
BPerform a root cause analysis.
CVerify system functionality.
DImplement the action plan.

How the community answered

(24 responses)

A
88% (21)
B
4% (1)
C
8% (2)

Explanation

After establishing a probable cause, the next troubleshooting step is to test the working theory to confirm whether it correctly identifies the issue before proceeding to further actions.

Topics

#Troubleshooting methodology#IT support steps#Problem resolution

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