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SK0-005 · Question #641
SK0-005 Question #641: Real Exam Question with Answer & Explanation
The correct answer is A: Test the working theory.. After establishing a probable cause, the next troubleshooting step is to test the working theory to confirm whether it correctly identifies the issue before proceeding to further actions.
Troubleshooting
Question
A new administrator is working on a trouble ticket. After meeting with the affected users and the stakeholders, the administrator is able to establish a probable cause. Which of the following troubleshooting steps should the administrator perform next?
Options
- ATest the working theory.
- BPerform a root cause analysis.
- CVerify system functionality.
- DImplement the action plan.
Explanation
After establishing a probable cause, the next troubleshooting step is to test the working theory to confirm whether it correctly identifies the issue before proceeding to further actions.
Topics
#Troubleshooting methodology#IT support steps#Problem resolution
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