SK0-005 Question #619: Real Exam Question with Answer & Explanation

Question

A technician is troubleshooting a database server that has 12 external disk arrays. Multiple disks are in a degraded state. The server is in a remote colocation facility and has on-site support. The technician notices all of the external storage arrays are degraded, but the internal arrays are functional. Which of the following steps should the technician take next to quickly address this issue?

Options

• ANotify the users of the downtime and reboot the server from the RDP connection.
• BNotify the management team about the issue and travel to the colocation site with spare disks
• CAccess the server with RDP and start the RAID utility software to rebuild the arrays.
• DRestore the data for the affected disks and notify the users of the estimated recovery time.

Explanation

The external disk arrays being in a degraded state suggests a RAID failure or a communication issue with the storage system. The quickest and most effective solution is to access the RAID utility software remotely via Remote Desktop Protocol (RDP) to diagnose and potentially rebuild the degraded arrays. This avoids unnecessary downtime and delays caused by traveling to the site before attempting remote troubleshooting. If the RAID utility shows disk failures, the technician can coordinate with on-site staff for further action, such as replacing failed drives or performing additional recovery steps.

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