While a technician is troubleshooting a performance issue on a database server, users are disconnected from the database. An administrator is asked to intervene and restore access. Which of the…

Question

Options

• ARevert any patches or updates on the server from the past 24 hours
• BReproduce the issue in a test environment and confirm the database fails in the same manner
• CPerform a root cause analysis and report the issue to management
• DCollect all logs from the system and review the actions the technician performed
• EPerform a quick backup of the system to prevent any further issues

• A
  4% (2)
• B
  12% (6)
• C
  2% (1)
• D
  78% (40)
• E
  4% (2)

Explanation

The first step when addressing an urgent issue like a database disconnection should be to gather information to understand what actions caused the problem. Collecting all logs and reviewing the technician's actions (Answer D) will help identify what went wrong and guide appropriate remediation. Restoring access quickly is the priority, and without reviewing logs, it would be hard to identify the root cause or prevent further damage.

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