A technician is troubleshooting a server issue. The technician has determined several possible causes of the issue and has identified various solutions. Which of the following should the technician do

Question

Options

• AConsult internet forums to determine which is the most common cause and deploy only that
• BTest each solution individually to determine the root cause, rolling back the changes in between
• CImplement the shortest solution first to identify the issue and minimize downtime.
• DTest each solution in succession and restore the server from the latest snapshot.

• A
  2% (1)
• B
  78% (36)
• C
  7% (3)
• D
  13% (6)

Explanation

According to the CompTIA troubleshooting methodology, the fourth step is to establish a plan of action to resolve the problem and implement the solution. The best practice is to test each solution individually to determine the root cause, rolling back the changes in between each test. This way, the technician can isolate the cause and avoid introducing new problems or making the situation worse.

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