SK0-005 · Question #303
Ann, an administrator, has been troubleshooting a server issue. She carefully questioned the users and examined the available logs. Using this information, she was able to rule out several possible…
The correct answer is D. Establish an action plan. The next step to troubleshoot the issue after developing and testing a theory is to establish an action plan. This involves identifying the steps needed to implement the solution, estimating the time and resources required, and evaluating the potential risks and impacts of the…
Question
Ann, an administrator, has been troubleshooting a server issue. She carefully questioned the users and examined the available logs. Using this information, she was able to rule out several possible causes and develop a theory as to what the issue might be. Through further testing, her theory proved to be correct. Which of the following should be the NEXT step to troubleshoot the issue?
Options
- ADocument the findings and actions.
- BEscalate the issue to the management team.
- CImplement the solution.
- DEstablish an action plan
How the community answered
(39 responses)- A13% (5)
- B8% (3)
- C5% (2)
- D74% (29)
Explanation
The next step to troubleshoot the issue after developing and testing a theory is to establish an action plan. This involves identifying the steps needed to implement the solution, estimating the time and resources required, and evaluating the potential risks and impacts of the solution. Documenting the findings and actions, escalating the issue to the management team, or implementing the solution are steps that should be done after establishing an action plan.
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