SK0-004 · Question #835
A server administrator is installing new SAS drives in an older model server. To comply with the SLA, which of the following should be completed FIRST before starting this work?
The correct answer is D. Create an impact analysis. In IT change management, an impact analysis must be completed before any other pre-work step to assess the risk and scope of a change relative to the SLA.
Question
A server administrator is installing new SAS drives in an older model server. To comply with the SLA, which of the following should be completed FIRST before starting this work?
Options
- APerform application updates.
- BPerform a full backup.
- CCreate a maintenance window.
- DCreate an impact analysis.
How the community answered
(14 responses)- A7% (1)
- B7% (1)
- C14% (2)
- D71% (10)
Why each option
In IT change management, an impact analysis must be completed before any other pre-work step to assess the risk and scope of a change relative to the SLA.
Performing application updates is unrelated to a hardware SAS drive installation and has no bearing on SLA compliance for this type of change.
A full backup is a valid pre-work step but is performed after the impact analysis has been completed and the change has been approved, not before the risk is assessed.
A maintenance window is scheduled based on the findings of the impact analysis and the change approval process, so it logically follows the impact analysis rather than precedes it.
An impact analysis identifies which services, users, and systems will be affected by the hardware change before any action is taken. Completing it first ensures the change is properly scoped and approved in compliance with the SLA, and it informs all subsequent steps such as scheduling a maintenance window and performing backups.
Concept tested: Change management pre-work order and impact analysis
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