A systems administrator is informed that users are unable to connect to the database. After investigating, the administrator determines the source of the problem and corrects the issue. Following…

A service level agreement (SLA) is a contractual document between a provider and customer defining expected service metrics and obligations, not a report summarizing the findings of a resolved incident.

A root cause analysis is a structured post-incident report that identifies the fundamental underlying cause of a failure or outage and documents the corrective steps taken to resolve it. It typically includes a timeline of events, contributing factors, and recommendations to prevent recurrence. Presenting an RCA to the CTO is standard incident management practice for communicating what failed, why it failed, and how it was remediated.

A request for change (RFC) is a document submitted before making a planned change to an IT environment, not a post-resolution account of incident findings.

An acceptable use policy (AUP) defines rules governing permitted use of organizational IT resources and has no relevance to documenting the cause or resolution of a specific incident.