SK0-004 · Question #678
A systems administrator sees a production server is missing a service pack and installs it during the day without notifying anyone. Later that day, users begin reporting issues accessing an…
The correct answer is D. Change management policies. Installing a service pack on a production server without authorization or notification bypasses change management controls, which exist precisely to prevent unplanned outages caused by untested changes.
Question
A systems administrator sees a production server is missing a service pack and installs it during the day without notifying anyone. Later that day, users begin reporting issues accessing an application installed on the server. Upon investigation, it is discovered that the application will not start properly. Adhering to which of the following processes would have BEST helped avoid this outage?
Options
- AService level agreement
- BBusiness continuity plan
- CBusiness impact analysis
- DChange management policies
How the community answered
(45 responses)- A4% (2)
- B9% (4)
- C16% (7)
- D71% (32)
Why each option
Installing a service pack on a production server without authorization or notification bypasses change management controls, which exist precisely to prevent unplanned outages caused by untested changes.
A Service Level Agreement defines performance and availability commitments between a provider and customer but does not govern the internal process for making changes to systems.
A Business Continuity Plan addresses how an organization continues operations during a disaster or major disruption, not how routine system changes are controlled.
A Business Impact Analysis evaluates the potential effects of a disruption on business operations and is used during planning, not as a procedural control for day-to-day change execution.
Change management policies require that modifications to production systems - including patches and service packs - go through a formal process of documentation, testing, approval, scheduling, and communication to stakeholders. Following this process would have ensured the service pack was tested for application compatibility in a non-production environment first and that a maintenance window was scheduled, preventing the mid-day outage.
Concept tested: Change management process for production systems
Source: https://learn.microsoft.com/en-us/compliance/assurance/assurance-change-management
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