SK0-004 · Question #465
A SLA document:
The correct answer is A. outlines expectations and requirements from a provider to a consumer. A Service Level Agreement (SLA) is a formal contract that defines the expectations, obligations, and requirements a service provider commits to delivering to a consumer.
Question
A SLA document:
Options
- Aoutlines expectations and requirements from a provider to a consumer
- Bcontains information on specific hardware or software usage and behavior
- Cdefines performance expectations under normal circumstances
- Doutlines expected movement of information between servers and services
How the community answered
(18 responses)- A89% (16)
- C6% (1)
- D6% (1)
Why each option
A Service Level Agreement (SLA) is a formal contract that defines the expectations, obligations, and requirements a service provider commits to delivering to a consumer.
An SLA is a documented agreement between a provider and a consumer that specifies what services will be delivered, the performance standards expected, and the responsibilities of each party. It is contractual in nature and exists to protect both parties by clearly defining the scope, quality, and accountability of the service relationship.
Documentation describing specific hardware or software usage and behavior is a technical specification or user manual, not an SLA.
Defining performance expectations under normal circumstances describes a Service Level Objective (SLO), which is a specific metric that may appear within an SLA but does not define the full agreement between provider and consumer.
Outlining expected movement of information between servers and services describes a data flow diagram or integration specification, which is a technical design artifact unrelated to an SLA.
Concept tested: Service Level Agreement definition and scope
Source: https://azure.microsoft.com/en-us/support/legal/sla/
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