SK0-004 · Question #384
A user changed departments from sales to accounting. The user is unable to access the shared network drive containing the accounting department's file. Which of the following should a technician…
The correct answer is A. File permissions. When a user changes departments, their ability to access a shared network drive is controlled by file and folder permissions tied to user accounts or group membership.
Question
A user changed departments from sales to accounting. The user is unable to access the shared network drive containing the accounting department's file. Which of the following should a technician check?
Options
- AFile permissions
- BFile redirections
- CLocal group policy
- DEncryption
How the community answered
(65 responses)- A89% (58)
- B2% (1)
- C6% (4)
- D3% (2)
Why each option
When a user changes departments, their ability to access a shared network drive is controlled by file and folder permissions tied to user accounts or group membership.
NTFS and share permissions determine which users or security groups are granted read, write, or modify access to folders on a network drive. After transferring from sales to accounting, the user was likely not added to the accounting security group or granted explicit permissions on the shared folder, so the technician must check group membership and the permission assignments on the target share to restore access.
File redirection controls where shell folders such as Documents are stored on the network, not whether a user can access another department's separate shared drive.
Local group policy manages machine-level settings such as software restrictions or desktop configuration and does not govern network share access rights.
Encryption would only block access if the data were protected by a key the user lacked, which is not the typical cause of a department-transfer access issue on a standard shared drive.
Concept tested: NTFS and share permissions for network drive access
Source: https://learn.microsoft.com/en-us/windows-server/storage/file-server/best-practices-analyzer/smb-open-file-infrastructure-for-file-server-must-support-ntfs
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