SK0-004 · Question #290
Which of the following is an SLA?
The correct answer is B. A contract that details the device replacement time frames. A Service Level Agreement (SLA) is a formal contract between a provider and customer that specifies measurable service commitments such as hardware replacement timeframes, uptime guarantees, and support response times.
Question
Which of the following is an SLA?
Options
- AA document stating the impact analysis of a nonfunctional server.
- BA contract that details the device replacement time frames.
- CA contract that details the correct equipment disposal laws.
- DA statement of compliance with local laws and regulations.
How the community answered
(49 responses)- A6% (3)
- B90% (44)
- C2% (1)
- D2% (1)
Why each option
A Service Level Agreement (SLA) is a formal contract between a provider and customer that specifies measurable service commitments such as hardware replacement timeframes, uptime guarantees, and support response times.
A document describing the impact of a nonfunctional server describes a Business Impact Analysis (BIA), which is part of business continuity planning, not an SLA.
An SLA is a legally binding contract that defines the agreed-upon level of service between a service provider and its customer, including specific, measurable terms such as device replacement windows, response times, and availability percentages. Device replacement timeframes are a classic SLA provision, making this the correct definition.
A document outlining correct equipment disposal requirements is an environmental compliance or asset disposal policy, not a service level agreement.
A statement of compliance with local laws and regulations is a regulatory compliance declaration, which is distinct from the performance commitments defined in an SLA.
Concept tested: Definition and purpose of a Service Level Agreement
Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/manage/monitor/service-level-objectives
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