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SK0-004 · Question #290

Which of the following is an SLA?

The correct answer is B. A contract that details the device replacement time frames. A Service Level Agreement (SLA) is a formal contract between a provider and customer that specifies measurable service commitments such as hardware replacement timeframes, uptime guarantees, and support response times.

Server administration

Question

Which of the following is an SLA?

Options

  • AA document stating the impact analysis of a nonfunctional server.
  • BA contract that details the device replacement time frames.
  • CA contract that details the correct equipment disposal laws.
  • DA statement of compliance with local laws and regulations.

How the community answered

(49 responses)
  • A
    6% (3)
  • B
    90% (44)
  • C
    2% (1)
  • D
    2% (1)

Why each option

A Service Level Agreement (SLA) is a formal contract between a provider and customer that specifies measurable service commitments such as hardware replacement timeframes, uptime guarantees, and support response times.

AA document stating the impact analysis of a nonfunctional server.

A document describing the impact of a nonfunctional server describes a Business Impact Analysis (BIA), which is part of business continuity planning, not an SLA.

BA contract that details the device replacement time frames.Correct

An SLA is a legally binding contract that defines the agreed-upon level of service between a service provider and its customer, including specific, measurable terms such as device replacement windows, response times, and availability percentages. Device replacement timeframes are a classic SLA provision, making this the correct definition.

CA contract that details the correct equipment disposal laws.

A document outlining correct equipment disposal requirements is an environmental compliance or asset disposal policy, not a service level agreement.

DA statement of compliance with local laws and regulations.

A statement of compliance with local laws and regulations is a regulatory compliance declaration, which is distinct from the performance commitments defined in an SLA.

Concept tested: Definition and purpose of a Service Level Agreement

Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/manage/monitor/service-level-objectives

Topics

#SLA#service level agreement#contracts#server administration

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