SK0-004 · Question #233
An administrator is looking to apply a new service pack for an OS on several systems that run business critical applications for a large international finance corporation. Which of the following…
The correct answer is D. Submit a change control for the service pack deployment. Before making any changes to production systems running business-critical applications - especially in a regulated industry - a change control request must be submitted and approved first.
Question
An administrator is looking to apply a new service pack for an OS on several systems that run business critical applications for a large international finance corporation. Which of the following should the administrator do FIRST?
Options
- ADeploy the service pack to a single department within the corporation.
- BUpgrade the system with requirements for that service pack.
- CDeploy the service pack to a non-critical application server.
- DSubmit a change control for the service pack deployment.
How the community answered
(38 responses)- A8% (3)
- B3% (1)
- C3% (1)
- D87% (33)
Why each option
Before making any changes to production systems running business-critical applications - especially in a regulated industry - a change control request must be submitted and approved first.
Deploying to a department before submitting change control bypasses the formal approval process and could violate the organization's change management policy and regulatory obligations.
Ensuring systems meet service pack prerequisites is a valid preparation step, but it is a subsequent activity that follows change control approval, not something done before it.
Testing on a non-critical server is a sound practice, but it must occur after change control is submitted and approved, not as the very first action.
Change control is the mandatory first step in formal IT change management frameworks such as ITIL; it requires documenting the planned change, assessing risk, obtaining approvals, and defining a rollback plan before any action is taken, which is especially critical in a large international finance environment subject to regulatory compliance requirements.
Concept tested: Change management process before production deployments
Source: https://learn.microsoft.com/en-us/windows-server/administration/windows-server-update-services/manage/updates-operations
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