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CompTIA

SG0-001 · Question #597

A user reports lack of network connectivity on a laptop. No hardware changes have recently occurred on the laptop. Which of the following should the technician check FIRST?

The correct answer is B. Cable. When troubleshooting a sudden lack of network connectivity with no recent hardware changes, the physical connection, specifically the cable, is the most common and easiest first check.

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Question

A user reports lack of network connectivity on a laptop. No hardware changes have recently occurred on the laptop. Which of the following should the technician check FIRST?

Options

  • APort
  • BCable
  • CFirewall
  • DNIC configuration

How the community answered

(65 responses)
  • A
    3% (2)
  • B
    89% (58)
  • C
    6% (4)
  • D
    2% (1)

Why each option

When troubleshooting a sudden lack of network connectivity with no recent hardware changes, the physical connection, specifically the cable, is the most common and easiest first check.

APort

While a port could be faulty, checking the cable is a more frequent first step for a sudden loss of connectivity.

BCableCorrect

A faulty or disconnected network cable is a common cause of network connectivity loss and is typically the simplest physical component to verify when no hardware changes have occurred.

CFirewall

A firewall issue would likely restrict specific types of traffic rather than cause a complete lack of connectivity, and it's less likely to be the first point of failure for a sudden loss compared to a cable.

DNIC configuration

NIC configuration issues are less likely if no hardware or software changes related to the NIC have recently occurred, making a physical connection check more appropriate first.

Concept tested: Basic network troubleshooting steps

Topics

#network troubleshooting#physical layer#cable connectivity#network diagnostics

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