SG0-001 · Question #597
A user reports lack of network connectivity on a laptop. No hardware changes have recently occurred on the laptop. Which of the following should the technician check FIRST?
The correct answer is B. Cable. When troubleshooting a sudden lack of network connectivity with no recent hardware changes, the physical connection, specifically the cable, is the most common and easiest first check.
Question
A user reports lack of network connectivity on a laptop. No hardware changes have recently occurred on the laptop. Which of the following should the technician check FIRST?
Options
- APort
- BCable
- CFirewall
- DNIC configuration
How the community answered
(65 responses)- A3% (2)
- B89% (58)
- C6% (4)
- D2% (1)
Why each option
When troubleshooting a sudden lack of network connectivity with no recent hardware changes, the physical connection, specifically the cable, is the most common and easiest first check.
While a port could be faulty, checking the cable is a more frequent first step for a sudden loss of connectivity.
A faulty or disconnected network cable is a common cause of network connectivity loss and is typically the simplest physical component to verify when no hardware changes have occurred.
A firewall issue would likely restrict specific types of traffic rather than cause a complete lack of connectivity, and it's less likely to be the first point of failure for a sudden loss compared to a cable.
NIC configuration issues are less likely if no hardware or software changes related to the NIC have recently occurred, making a physical connection check more appropriate first.
Concept tested: Basic network troubleshooting steps
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