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CompTIA

SG0-001 · Question #231

A support method which will automatically notify the support vendor of a problem would be an example of which of the following monitoring types?

The correct answer is A. Call home. A 'call home' support method automatically notifies the support vendor of a problem, enabling proactive resolution without manual intervention.

Storage Management

Question

A support method which will automatically notify the support vendor of a problem would be an example of which of the following monitoring types?

Options

  • ACall home
  • Bfcping
  • CNPIV
  • DSMI-S

How the community answered

(22 responses)
  • A
    95% (21)
  • C
    5% (1)

Why each option

A 'call home' support method automatically notifies the support vendor of a problem, enabling proactive resolution without manual intervention.

ACall homeCorrect

Call home functionality is a proactive support feature commonly found in enterprise hardware like storage arrays and servers. When a critical event or failure is detected by the device, it automatically establishes a secure connection to the vendor's support infrastructure to report the issue, often creating a support ticket without human intervention.

Bfcping

fcping is a diagnostic utility used to test connectivity in Fibre Channel networks, not an automatic notification system.

CNPIV

NPIV (N_Port ID Virtualization) is a Fibre Channel feature for virtualization, allowing multiple virtual ports to share a physical one, not a monitoring or notification type.

DSMI-S

SMI-S (Storage Management Initiative-Specification) is a standard for managing heterogeneous storage systems, not a specific monitoring type that automatically notifies vendors.

Concept tested: Proactive monitoring, vendor support, call home

Source: https://www.ibm.com/docs/en/STXKQY/1.0.0/STXKQY_PDF_KC_TS7700_CR3_CR4.pdf

Topics

#storage monitoring#call home#support systems

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