SG0-001 · Question #231
A support method which will automatically notify the support vendor of a problem would be an example of which of the following monitoring types?
The correct answer is A. Call home. A 'call home' support method automatically notifies the support vendor of a problem, enabling proactive resolution without manual intervention.
Question
A support method which will automatically notify the support vendor of a problem would be an example of which of the following monitoring types?
Options
- ACall home
- Bfcping
- CNPIV
- DSMI-S
How the community answered
(22 responses)- A95% (21)
- C5% (1)
Why each option
A 'call home' support method automatically notifies the support vendor of a problem, enabling proactive resolution without manual intervention.
Call home functionality is a proactive support feature commonly found in enterprise hardware like storage arrays and servers. When a critical event or failure is detected by the device, it automatically establishes a secure connection to the vendor's support infrastructure to report the issue, often creating a support ticket without human intervention.
fcping is a diagnostic utility used to test connectivity in Fibre Channel networks, not an automatic notification system.
NPIV (N_Port ID Virtualization) is a Fibre Channel feature for virtualization, allowing multiple virtual ports to share a physical one, not a monitoring or notification type.
SMI-S (Storage Management Initiative-Specification) is a standard for managing heterogeneous storage systems, not a specific monitoring type that automatically notifies vendors.
Concept tested: Proactive monitoring, vendor support, call home
Source: https://www.ibm.com/docs/en/STXKQY/1.0.0/STXKQY_PDF_KC_TS7700_CR3_CR4.pdf
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