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SG0-001 · Question #22

Which of the following features can automatically facilitate a vendor service call in the event of a SAN component failure?

The correct answer is C. Call home. The 'Call Home' feature is designed to automatically notify a vendor's support center when a SAN component fails, streamlining the process of initiating a service call.

Storage Management

Question

Which of the following features can automatically facilitate a vendor service call in the event of a SAN component failure?

Options

  • APredictive trending
  • BSMS alert to administrator
  • CCall home
  • DSNMP

How the community answered

(20 responses)
  • A
    5% (1)
  • B
    5% (1)
  • C
    90% (18)

Why each option

The 'Call Home' feature is designed to automatically notify a vendor's support center when a SAN component fails, streamlining the process of initiating a service call.

APredictive trending

Predictive trending analyzes historical data to forecast potential future issues, but it does not automatically initiate a vendor service call upon an active failure.

BSMS alert to administrator

An SMS alert to an administrator notifies a human, who then must manually initiate a service call; it does not directly facilitate an automatic vendor service call.

CCall homeCorrect

'Call Home' automatically detects hardware failures or critical events in a SAN component and proactively sends a notification directly to the vendor's support organization, often opening a service ticket without manual intervention.

DSNMP

SNMP (Simple Network Management Protocol) is used for monitoring and managing network devices, and while it can send alerts, it typically notifies an NMS or administrator, not directly the vendor for an automatic service call.

Concept tested: SAN proactive support features

Source: https://www.dell.com/support/kbdoc/en-us/000021652/what-is-call-home-and-how-does-it-work

Topics

#SAN management#failure alerts#call home

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