Microsoft
SC-300 · Question #211
You have an Azure AD tenant that contains a user named Admin1. You need to ensure that Admin1 can perform only the following tasks: - From the Microsoft 365 admin center, create and manage service…
The correct answer is C. Assign Admin1 the Helpdesk Administrator role. https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#helpdesk-
Submitted by saadiq_pk· Mar 6, 2026Implement and manage user identities
Question
You have an Azure AD tenant that contains a user named Admin1. You need to ensure that Admin1 can perform only the following tasks:
- From the Microsoft 365 admin center, create and manage service
requests.
- From the Microsoft 365 admin center, read and configure service
health.
- From the Azure portal, create and manage support tickets.
The solution must minimize administrative effort. What should you do?
Options
- ACreate an administrative unit and add Admin1.
- BEnable Azure AD Privileged Identity Management (PIM) for Admin1.
- CAssign Admin1 the Helpdesk Administrator role.
- DCreate a custom role and assign the role to Admin1.
How the community answered
(26 responses)- A4% (1)
- B12% (3)
- C81% (21)
- D4% (1)
Explanation
https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#helpdesk-
Topics
#Helpdesk Administrator#role assignment#service health#support ticket management
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