SALESFORCE-ASSOCIATE Question #47: Real Exam Question with Answer & Explanation

The correct answer is C: Contact. The contact relationship on case is used to indicate the individual who has called in to the support center. The contact field on case is a lookup field that allows the user to select a contact from the related account or any other account. The owner relationship on case is used

Service Cloud

Question

A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how many individuals have called in to the support center. Which relationship on Case should the associate use?

Options

AOwner
BAccount
CContact

Explanation

The contact relationship on case is used to indicate the individual who has called in to the support center. The contact field on case is a lookup field that allows the user to select a contact from the related account or any other account. The owner relationship on case is used to indicate the user who is responsible for working on the case. The account relationship on case is used to indicate the company or organization that the case is related to.

Topics

#Service Cloud#Case Object#Standard Relationships#Contact Object

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