Salesforce
SALESFORCE-ASSOCIATE · Question #11
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Me
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Salesforce Core Product Functionality
Question
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp. Which Salesforce product should meet this need?
Options
- AService Cloud
- BExperience Cloud
- CSales Cloud
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Topics
#Service Cloud#Multi-channel support#Digital engagement#Customer service