SALESFORCE-ASSOCIATE Question #11: Real Exam Question with Answer & Explanation

The correct answer is A: Service Cloud. Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multipl

Salesforce Core Product Functionality

Question

Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp. Which Salesforce product should meet this need?

Options

AService Cloud
BExperience Cloud
CSales Cloud

Explanation

Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multiple channels, such as phone, email, web, social media, and messaging apps. Service Cloud also provides tools for case management, knowledge base, self-service, and analytics.

Topics

#Service Cloud#Multi-channel support#Digital engagement#Customer service

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