In an IdentityNow environment, the source lest connection is failing with a timeout error. Is this a step an identityNow engineer should take to troubleshoot the problem? Solution: Clear the…

Question

Options

• AYes
• BNo

• A
  26% (7)
• B
  74% (20)

Explanation

Clearing the authentication checkbox for a source in SailPoint IdentityNow is not a typical troubleshooting step for a timeout error. This option is related to whether or not authentication is required for the source connection. A timeout error typically points to a network issue (e.g., port, firewall, or network latency), not authentication problems. The engineer should instead focus on network-related configurations such as checking port access or firewall settings. Key Reference from SailPoint Documentation: Source Connectivity Troubleshooting: Timeout errors are generally caused by network issues rather than authentication problems, so adjusting authentication settings is not recommended for resolving such errors.

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