What is one of the six steps in the Problem Solving Workshop?

Question

Options

• AApply root solution analysis
• BBrainstorm possible failures
• CIdentify the biggest root cause using the Pareto Analysis
• DChoose a problem to solve--agreement not required

• A
  2% (1)
• B
  2% (1)
• C
  90% (47)
• D
  6% (3)

Explanation

Option C is correct because Pareto Analysis - which identifies the most significant root cause by ranking causes according to their frequency or impact - is a recognized step in the Problem Solving Workshop (PSW). It helps teams focus effort on the "vital few" causes responsible for the majority of the problem.

Why the distractors are wrong:

• A is incorrect because the proper term is root cause analysis, not "root solution" analysis - this is a deliberate word swap designed to mislead.
• B is incorrect because the PSW focuses on brainstorming causes (not failures) and solutions, not on enumerating possible failures as a distinct step.
• D is incorrect because when choosing a problem to solve in the PSW, team agreement is required - consensus is a core principle of the workshop process, making the "agreement not required" qualifier the disqualifying error.

Memory tip: Think "Pareto = Priority." The Pareto (80/20) rule tells you which root cause is the biggest priority - exactly what the PSW step asks you to identify. If you remember that Pareto = picking the highest-impact item, option C will always stand out.

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