BCS-ISEB
RE18 · Question #67
The following requirements are for a new call centre customer management system: REQ#1: Must allow the operator to leave work at 5pm. REQ#2: Must allow users to operate the system anywhere in the…
The correct answer is A. a, c and e only. See the full explanation below for the reasoning.
Question
The following requirements are for a new call centre customer management system: REQ#1: Must allow the operator to leave work at 5pm. REQ#2: Must allow users to operate the system anywhere in the world. REQ#3: Should allow the customer to log a call. REQ#4: Should be implemented in the English language. REQ#5: Must allow the operator to amend and delete a call record. Requirements analysis checks for the following: (a) Potentially infeasible requirements. (b) Requirements that pre-define a solution. (c) Requirements which are actually multiple requirements. (d) Requirements that conflict. (e) Requirements that do not relate to the business objective. Which of these issues can be identified in this requirements set?
Options
- Aa, c and e only.
- Ba, b and c only.
- Cc, d and e only.
- Db, c and e only.
How the community answered
(47 responses)- A72% (34)
- B9% (4)
- C4% (2)
- D15% (7)
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