Hi-Scribble Ltd designs and manufactures pens for a worldwide market. Keith works on one of the production lines and has been told by his team leader that the company is running a project to improve…

Hi-Scribble Ltd designs and manufactures pens for a worldwide market. Keith works on one of the production lines and has been told by his team leader that the company is running a project to improve the quality and production rate of the manufacturing line. Keith starts work and notices Diane from the project team visiting every 20 minutes and writing something on her notepad. This happens even when Keith is on his break and sat in the canteen. Which elicitation method is Diane using?