BCS-ISEB
RE18 · Question #27
RE18 Question #27: Real Exam Question with Answer & Explanation
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Question
In order to understand the existing processes, Jools, a new business analyst at the Golden Cup Company, begins her investigation with reviewing the process documents and archived information. In a discussion with Alan, the project manager, she expresses the view that the processes all seem to be working, which surprises Alan. In his experience, the processes are all failing or not being followed as they should be, due to local interpretation and variation in working practices. Jools' goal is to gain an independent perspective on the working practices and develop individual relationships with her new colleagues. Which is the best set of techniques to help her achieve her goal?
Options
- AFocus group and workshops.
- BObservation and interviews.
- CScenarios and activity sampling.
- DSpecial purpose record and surveys.
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