Which option is true about VM-Series NGFW templates available from the Palo Alto Networks GitHub repository?

Question

Options

• APalo Alto Networks provides full support if a valid support license is in place.
• BSupport for the templates is available through Professional Services from Palo Alto Networks.
• CUnless otherwise noted, these templates are released under an as-is. best effort support policy.
• DThe author of the template provides full support as long as the PAN-OS version specific to the

• A
  2% (1)
• B
  4% (2)
• C
  91% (43)
• D
  2% (1)

Explanation

Templates published on Palo Alto Networks' GitHub are community/open-source style resources, and the repository explicitly states they are provided "as-is" under a best-effort support model - meaning no formal SLA or guaranteed response time applies. This is standard practice for vendor GitHub repositories, which serve as starting points rather than production-ready, fully supported deliverables.

Why the distractors are wrong:

• A is incorrect because a valid support license covers PAN-OS and hardware/software products, not community GitHub templates.
• B is incorrect because Professional Services is a paid engagement model - it is not automatically available for free GitHub resources, and the templates don't specifically route support there.
• D is incorrect (and also incomplete as written) because template authors on GitHub carry no formal support obligation, regardless of PAN-OS version alignment.

Memory tip: Think "GitHub = community = best effort." Whenever Palo Alto Networks (or any major vendor) hosts templates on GitHub, treat it like open-source: use it, adapt it, but don't expect a TAC ticket response. The phrase "unless otherwise noted" in option C is also a strong signal - it matches the hedging language typically found in actual GitHub repo READMEs.

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