You work for a large financial institution that is planning to use Dialogflow to create a chatbot for the company's mobile app. You have reviewed old chat logs and tagged each conversation for…

Question

Options

• AAutomate a blend of the shortest and longest intents to be representative of all intents.
• BAutomate the more complicated requests first because those require more of the agents' time.
• CAutomate the 10 intents that cover 70% of the requests so that live agents can handle the more

• A
  19% (7)
• B
  8% (3)
• C
  72% (26)

Explanation

A is incorrect because you should not automate the higher value requests. B is incorrect because live agents are better suited to handle these complicated requests. C is correct because it enables a machine to handle the most simple requests and gives the live agents more opportunity to handle higher value requests. D is incorrect because Dialogflow can handle the same word in multiple intents. https://cloud.google.com/blog/products/ai-machine-learning/discover-card-how-we-designed-an- experiment-to-evaluate-conversational-experience-platforms

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