PROFESSIONAL-MACHINE-LEARNING-ENGINEER · Question #66
PROFESSIONAL-MACHINE-LEARNING-ENGINEER Question #66: Real Exam Question with Answer & Explanation
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Question
You work for a large financial institution that is planning to use Dialogflow to create a chatbot for the company's mobile app. You have reviewed old chat logs and tagged each conversation for intent based on each customer's stated intention for contacting customer service. About 70% of customer inquiries are simple requests that are solved within 10 intents. The remaining 30% of inquiries require much longer and more complicated requests. Which intents should you automate first?
Options
- AAutomate a blend of the shortest and longest intents to be representative of all intents.
- BAutomate the more complicated requests first because those require more of the agents' time.
- CAutomate the 10 intents that cover 70% of the requests so that live agents can handle the more
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