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PROFESSIONAL-DATA-ENGINEER · Question #253
You work for a large financial institution that is planning to use Dialogflow to create a chatbot for the company's mobile app. You have reviewed old chat logs and lagged each conversation for intent
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Submitted by certguy· Mar 30, 2026Operationalizing machine learning models
Question
You work for a large financial institution that is planning to use Dialogflow to create a chatbot for the company's mobile app. You have reviewed old chat logs and lagged each conversation for intent based on each customer's stated intention for contacting customer service. About 70% of customer requests are simple requests that are solved within 10 intents. The remaining 30% of inquiries require much longer, more complicated requests. Which intents should you automate first?
Options
- AAutomate the 10 intents that cover 70% of the requests so that live agents can handle more complicated requests
- BAutomate the more complicated requests first because those require more of the agents' time
- CAutomate a blend of the shortest and longest intents to be representative of all intents
- DAutomate intents in places where common words such as "payment" appear only once so the software isn't confused
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Topics
#Dialogflow#Chatbot automation#Intent prioritization#Customer service optimization