You need to introduce postmortems into your organization. You want to ensure that the postmortem process is well received. What should you do? (Choose two.)

Question

Options

• AEncourage new employees to conduct postmortems to team through practice.
• BCreate a designated team that is responsible for conducting all postmortems.
• CEncourage your senior leadership to acknowledge and participate in postmortems.
• DEnsure that writing effective postmortems is a rewarded and celebrated practice.
• EProvide your organization with a forum to critique previous postmortems.

• A
  16% (5)
• B
  3% (1)
• C
  75% (24)
• E
  6% (2)

Explanation

Successful postmortem culture depends on organizational buy-in and psychological safety. Option C (senior leadership acknowledging and participating) is critical because it signals from the top that postmortems are valued, blameless, and safe to participate in - leaders modeling the behavior removes fear of retribution. Option D (rewarding and celebrating effective postmortems) creates a positive feedback loop, treating postmortem writing as a valued skill rather than a bureaucratic burden, which drives quality and participation. Option A (new employees conducting postmortems for practice) is inappropriate; postmortems require experience and context. Option B (a designated team) creates a blame-focused bottleneck and removes ownership from the teams involved. Option E (a forum to critique postmortems) risks creating a culture of judgment rather than learning.

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