Your organization wants to implement Site Reliability Engineering (SRE) culture and principles. Recently, a service that you support had a limited outage. A manager on another team asks you to…

Question

Options

• ADevelop a postmortem that includes the root causes, resolution, lessons learned, and a prioritized
• BDevelop a postmortem that includes the root causes, resolution, lessons learned, and a prioritized
• CDevelop a postmortem that includes the root causes, resolution, lessons learned, the list of
• DDevelop a postmortem that includes the root causes, resolution, lessons learned, the list of

• A
  8% (4)
• B
  71% (35)
• C
  16% (8)
• D
  4% (2)

Explanation

In SRE culture, the correct response to an outage is a blameless postmortem. Answer B is correct because it includes root causes, resolution, lessons learned, and a prioritized action plan with assignees and due dates - all required elements for stakeholders to action remediations. Answers A and B appear identical in the truncated text, but B is the complete version that includes owner assignments and timelines. Answers C and D are wrong because they likely include a 'list of people responsible,' which violates the blameless postmortem principle central to SRE - blame discourages transparency and hinders learning from incidents.

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