PL-900 · Question #134
Which data source will be used by Robert, a customer service manager at TPT Limited, who plans to implement a Power Apps portal enabling case submission by customers?
The correct answer is A. Common Data Service. When implementing a Power Apps portal for customer case submission, the Common Data Service (now Dataverse) will be the underlying data source for storing and managing the case data.
Question
Options
- ACommon Data Service
- BMicrosoft Azure Storage
- CMicrosoft SharePoint
- DDynamics 365 Connector
How the community answered
(37 responses)- A89% (33)
- B5% (2)
- C3% (1)
- D3% (1)
Why each option
When implementing a Power Apps portal for customer case submission, the Common Data Service (now Dataverse) will be the underlying data source for storing and managing the case data.
Power Apps portals (now Power Pages) are fundamentally built on Dataverse (formerly Common Data Service) as their primary data store. When customers submit cases through a portal, that information is stored in Dataverse entities, which can then be directly accessed and managed by Dynamics 365 Customer Service.
Microsoft Azure Storage is a general-purpose storage solution (blobs, files, queues) and is not the native data source for Power Apps portals or Dynamics 365 customer data.
Microsoft SharePoint can be used as a data source for some Power Apps, but it is not the foundational data store for Power Apps portals designed for case management; Dataverse is.
While a 'Dynamics 365 Connector' allows other services to connect to Dataverse, Dataverse itself is the specific underlying database platform used by Power Apps portals for storing customer case data.
Concept tested: Power Apps portals data source (Dataverse)
Source: https://learn.microsoft.com/en-us/power-pages/getting-started/what-is-power-pages-portals
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