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PL-400 · Question #373

PL-400 Question #373: Real Exam Question with Answer & Explanation

The correct answer is A. Enable field security for the balance field and grant the customer service team read permissions.. In Dynamics 365 Customer Engagement (on-premises), you use field-level security to restrict access to high business impact fields to specific users and teams. For example, you use this to enable only certain users to read or update the credit score for a customer. For this questi

Submitted by anjalisingh· Apr 18, 2026

Question

An organization uses Dynamics 365 Sales. The organization has accounting and customer service departments. You must restrict users in customer service from being able to change the value of the balance field on the Contact records. The accounting team must be the only team able to edit this field. You need to create the appropriate solution without any customizations. What should you do first?

Options

  • AEnable field security for the balance field and grant the customer service team read permissions.
  • BCreate a customer service form and role and make the balance field read-only.
  • CCreate a customer service form and role and a business rule that enables the balance field.
  • DCreate an accounting form and role and a business rule that enables the balance field.

Explanation

In Dynamics 365 Customer Engagement (on-premises), you use field-level security to restrict access to high business impact fields to specific users and teams. For example, you use this to enable only certain users to read or update the credit score for a customer. For this question these are the correct answers: * Enable field security for the balance field and grant the accounting team read and update * Enable field security for the balance field and grant the customer service team read A good first step. Then the accounting team needs read and update permissions. For this question these are the incorrect answers: * Create an accounting form and role and make the balance field read-only. No customizations. * Create a customer service form and role and a business rule that enables the balance field. No customizations. * Create a customer service form and role and make the balance field read-only No customizations. * Enable field security for the balance field and grant the customer service team read and update The service team must not be able to update the field. * Enable field security for the balance field and grant the accounting team read permissions. The account team needs update permissions as well. https://docs.microsoft.com/en-us/dynamics365/customerengagement/on- premises/developer/security-dev/use-field-security-control-access-field-values

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