A company implements Dynamics 365 Sales. An email notification must be sent automatically to the sales manager when a business process completes. You need to ensure that emails are sent. What should…

The correct answer is A. a workflow. In Dynamics 365, a classic workflow is the appropriate tool to trigger automated actions such as sending email notifications based on business process events. Workflows can be configured to fire when a Business Process Flow stage is completed and can execute actions like…

Submitted by satoshi_tk· Apr 18, 2026

Question

A company implements Dynamics 365 Sales. An email notification must be sent automatically to the sales manager when a business process completes. You need to ensure that emails are sent. What should you create on the process completed trigger?

Options

Aa workflow
Ban action step
Ca data step
Da Power Automate flow step

How the community answered

(49 responses)

A
82% (40)
B
2% (1)
C
6% (3)
D
10% (5)

Explanation

In Dynamics 365, a classic workflow is the appropriate tool to trigger automated actions such as sending email notifications based on business process events. Workflows can be configured to fire when a Business Process Flow stage is completed and can execute actions like sending emails without user intervention. Option B (action step) is an on-demand process that must be explicitly invoked - it does not trigger automatically. Option C (data step) is used to update record data, not send notifications. Option D (Power Automate flow step) can be added to a BPF, but the question asks what to create 'on the process completed trigger,' which maps directly to a workflow configured with that trigger condition. Classic workflows remain the standard answer for this pattern in PL-400/MB-400 exam scenarios.

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