To create market advantage, a program sponsor requests accelerating the implementation of a new manufacturing process that is based on a recently improved system component. The program manager is…

Question

Options

• ADocument the concerns that program goals may be affected and present at the next program
• BAdvise the program sponsor that the program will continue and follow the program management
• CWork with the project managers of the affected components to implement fast tracking and update
• DEvaluate critical success factors and key performance indicators (KPIs) to monitor benefits

• A
  67% (28)
• B
  10% (4)
• C
  5% (2)
• D
  19% (8)

Explanation

When a sponsor's request threatens program goals, the program manager's responsibility is to document the concern formally and present it through proper governance channels - not to comply blindly or resist without transparency. Option A is correct because it ensures the concern is on record and reviewed at the next program governance meeting, where decisions can be made with full awareness of the tradeoffs. Option B ignores the sponsor's request and follows the existing plan without engaging - inappropriate given the sponsor's authority. Option C implements fast tracking immediately without a governance decision, which could compromise quality and scope. Option D monitors KPIs but doesn't address the immediate concern about jeopardized goals or the sponsor's acceleration request.

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