A program manager is concerned because several change requests in a component project are causing delays to the program's work package milestones. There are insufficient skilled resources within the c

Question

Options

• APrioritize which resources are critical to the project based on an impact analysis of the critical
• BPrioritize which change requests are critical to the project based on an impact analysis, resource
• CMandate that no component project change requests will be processed until overdue milestones
• DAdd the lack of skilled resources to facilitate the large number of change requests to the issue log.

• A
  4% (2)
• B
  70% (33)
• C
  15% (7)
• D
  11% (5)

Explanation

When change requests are competing with milestone tasks for the same scarce skilled resources, the program manager's first responsibility is to assess which change requests are truly critical to program success. Choice B is correct because conducting an impact analysis on the change requests enables the program manager to prioritize intelligently - determining which changes are essential versus deferrable - and then redistribute resources accordingly. Choice A focuses on prioritizing resources (people), not work items, which skips the necessary analysis of what actually needs to be done. Choice C is too blunt: mandating a blanket freeze on all change requests ignores the possibility that some changes may be critical to benefits delivery. Choice D merely logs the problem as an issue without resolving it, which is reactive rather than proactive risk management.

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