Company A acquires company B, which leads to a two-year program to integrate the processes and systems. Company B uses a different project management process, and the company's staff is unhappy…

Question

Options

• AInform the stakeholders of this issue as soon as possible
• BChange the program standards, aligning them with the project standards
• CWork with the reports provided to extract the required information
• DRemind the project manager of the relevant program standards

• A
  11% (3)
• B
  4% (1)
• C
  7% (2)
• D
  79% (22)

Explanation

When a project team is not following established program standards, the program manager's first action should be to remind the project manager of those standards (Choice D). This is the most direct, least disruptive initial response and gives the project manager the opportunity to correct the behavior before escalation is necessary. Choice A (informing stakeholders) is premature at this stage. Choice B (changing program standards to match project standards) is inappropriate because it rewards non-compliance and undermines program governance. Choice C (working around the non-conforming reports) avoids the problem rather than resolving it. The principle of 'address at the lowest appropriate level first' makes D the correct first step.

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