You are the program manager for your organization and you're dealing with several issues about the materials used in the program. Right now, the issues have been assigned to issue owners for resolutio

The correct answer is A. Record the issues in the issue register.. Active issues must be logged in the issue register so they can be tracked, monitored, and escalated if needed - even while issue owners are working toward resolution. The issue register provides visibility into open issues, their owners, target resolution dates, and current statu

Program Governance

Question

You are the program manager for your organization and you're dealing with several issues about the materials used in the program. Right now, the issues have been assigned to issue owners for resolution in ten days. In the interim, what should you do with the issues?

Options

ARecord the issues in the issue register.
BCommunicate the issue status with the program sponsor.
CDocument the issues in the risk register.
DNothing - the issue owners will manage all concerns with the issues.

How the community answered

(33 responses)

A
91% (30)
B
3% (1)
D
6% (2)

Explanation

Active issues must be logged in the issue register so they can be tracked, monitored, and escalated if needed - even while issue owners are working toward resolution. The issue register provides visibility into open issues, their owners, target resolution dates, and current status. Recording in the risk register (C) would be incorrect because the issue register and risk register serve different purposes: risks are potential future events, while issues are current problems that have already occurred. Doing nothing (D) is never appropriate for a program manager - oversight and tracking are always required. Communicating with the sponsor (B) may eventually be appropriate but is not the immediate standard action.

Topics

#Issue Management#Issue Register#Program Governance#Program Control

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