Pegasystems
PEGAPCSSA86V1 · Question #6
PEGAPCSSA86V1 Question #6: Real Exam Question with Answer & Explanation
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Question
An assignment service-level agreement (SLA) is configured with the following details: ♦Initial urgency: 20 ♦Assignment ready: Timed delay of 1 hour ♦Goal: 5 hours and increase urgency by 10 ♦Deadline: 8 hours and increase urgency by 20 ♦Passed deadline: 2 hours, increase urgency by 20, and limit events to 5 Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment?
Options
- A100
- B90
- C130
- D70
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