Pegasystems
PEGAPCSSA80V1_2019 · Question #82
In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the…
The correct answer is A. Apply a when condition to the first step to persist only cases requiring updates B. Configure the first step to instantiate the case type as a temporary case. See the full explanation below for the reasoning.
Question
In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account. Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement? (Choose two.)
Options
- AApply a when condition to the first step to persist only cases requiring updates
- BConfigure the first step to instantiate the case type as a temporary case
- CConfigure the starting flow to instantiate the case type as a temporary case
- DAdd a Persist Case shape after the first step
How the community answered
(55 responses)- A71% (39)
- C18% (10)
- D11% (6)
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